Connect your own phone carrier

If your company already has numbers with a SIP carrier, you don’t have to move them to use Freesbe’s phone system. Connect the carrier, and its numbers ring in Freesbe like any other number. Here’s how Northwind Traders connects its carrier. You need to be an admin, or have the Phone admin role, and the phone system needs to be on.

1. Add your carrier

1. Open the Admin Center, then Phone → Your carrier, and click Connect your carrier.
2. Pick your carrier. If it isn’t listed, pick Another carrier.
3. Give it a name, like “Main carrier”, and type Your carrier’s SIP address: where calls out go. Your carrier may call it the termination URI or outbound proxy. You can add it later.
4. Click Add carrier.

2. Point your carrier at Freesbe

The Connect tab shows what to copy into your carrier’s settings:

• The address to send calls to, like sip:northwind.byoc.freesbe.net. In your carrier, this is the origination URI, inbound URI, or SIP destination.
• Freesbe’s addresses. If your carrier only takes calls from addresses it knows, allow all of them.

3. Tell Freesbe where your carrier’s calls come from

Paste your carrier’s signaling addresses into Your carrier’s addresses, one per line or separated by commas. Your carrier lists them in its help pages. Calls from any other address are turned away.

Then choose how calls are checked:

• Addresses only, for carriers that can’t send a password. With Twilio, add your Twilio account SID too.
• Addresses and a password, when your carrier can answer with a username and password.
• My carrier signs in, when your carrier registers with Freesbe.

4. Set up calls out

Add the username and password your carrier gave you for calls out. Tick Freesbe signs in to my carrier only if your carrier asks Freesbe to register. Click Save.

5. Add your numbers

1. On the Numbers tab, type your carrier’s numbers with their country code, like +1 206 555 0170, and click Add.
2. Click Verify next to each number and call it from any phone within 10 minutes. Freesbe checks that the call came through your carrier, and the number shows as Verified. Only verified numbers show as your caller ID on calls out.
3. In Phone → Numbers, choose who each number rings: a person, a menu, a queue or a call flow.

6. Send calls out through your carrier

On the Calls out tab, choose your carrier. Keep Where calls out may go on your own country unless your team calls abroad, and set Calls at once to what your carrier allows.

If something doesn’t work

The Status tab says what’s missing and the last problem Freesbe saw, like “A call came from an address that isn’t on your carrier’s list”. Add the address your carrier used and try again. If your carrier stops answering, admins get an email, and another when it’s back.

See Your own carrier in the phone guide for every setting.