Share a channel on Telegram

Share a Freesbe channel on Telegram, and every post in it also appears on your Telegram channel or group, with edits and deletes following. A group can talk back: what people write there comes into the channel. You need Telegram connected first (see Answer Telegram messages in Freesbe).

1. Add your business’s account on Telegram

• A Telegram channel: open the channel in Telegram, go to Administrators → Add Admin, find your business’s account (its username, like NorthwindTradersBot) and let it post messages.
• A group: open the group and add your business’s account as a member.

2. Share the channel

1. Open Workspace settings → Integrations → Customer inbox and, under Telegram → Share channels on Telegram, click Share a channel.
2. Pick the Freesbe channel, and where it appears on Telegram. A Telegram channel your account isn’t an admin of shows make it an admin first.
3. For a group, leave Replies come back on to bring what people write there into the channel.
4. Click Share, then post something in the channel: it shows up on Telegram under your name.

Good to know

• Posts from people show. Posts from apps and workflows, and messages that came from Telegram, don’t go back out.
• Thread replies go to groups shared both ways, as replies to the post. Telegram channels only get the posts themselves.
• The switch next to a share pauses it; the bin stops it. What’s already on Telegram stays.
• A workspace can share up to 50 channels on Telegram.