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My workspace is closing because nobody uses it

TroubleshootingFor adminsReviewed Guides: Close a workspace, Plans

You’re an owner or admin of a Free workspace and got an email like Northwind Traders closes on December 6 because nobody uses it.

Freesbe closes Free workspaces nobody has used for 12 months, or for 3 months when nothing was ever posted or uploaded in them. The email comes 30 days before, then 7 days before and the day before.

Click Keep this workspace in the email, or just open the workspace in Freesbe on any device. Anyone in it opening it keeps it open, and the clock starts again. Nothing else changes.

Posting from an integration, a bot or a webhook doesn’t count: a person has to open it.

If nobody needs it any more, there’s nothing to do. Before the date, owners and admins can export everything in it.

For 30 days after it closes, the workspace is read-only. Owners and admins can still open it, export it, and click Keep this workspace in the banner or under Workspace → General → Workspace → Close workspace in the Admin Center to reopen it with everything in it. After the 30 days it’s deleted.

The warning email for Northwind Traders: it closes on a date because nobody uses it, with a Keep this workspace button

See Workspaces nobody uses for the full rules.