Freshsales alerts aren't posting

Something changed in Freshsales, but no alert shows up in the channel you picked.

Fix it

• Give it two minutes. Freesbe checks Freshsales every two minutes, so an alert can take that long to show up.
• Check whose key is connected. Freesbe only sees the deals and contacts the key’s owner can see in Freshsales. If they can’t see a deal, it doesn’t post. Reconnect with the key of someone who sees every deal, such as a Freshsales admin.
• Check the account. Alerts come from the account named next to Freshsales. Changes in another Freshsales account, such as a test one, don’t post.
• Check the alert takes that change. Open the alert’s ⋯ → Edit: is the kind of change ticked (for example Deals moving stage), and is the deal worth at least the Smallest deal to post? A deal with no value is left out when a smallest deal is set.
• Check the alert is on. An alert marked Off doesn’t post. Choose ⋯ → Turn on.
• Check the channel. Alerts don’t post into archived channels. Pick another channel with ⋯ → Edit.
• Send a test alert. Choose ⋯ → Send a test alert. If the sample card shows up, the channel is fine and the filters or Freshsales’s side are the reason.

Which changes post

• Deals moving stage posts when a deal moves to another stage.
• Deals won and Deals lost post when a deal moves to a won or lost stage.
• Changes to a deal’s value, owner or notes don’t post on their own.
• Deleted deals and contacts don’t post.
• When hundreds of deals change at once, for example in a bulk update, Freesbe posts the most recent few hundred.

Still stuck?

Check Freshsales in Integrations → CRM: if it says Needs reconnecting, Freshsales stopped accepting the key. Paste a new one and click Reconnect. Otherwise, email support@freesbe.net with the deal’s link and when it changed.