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TroubleshootingFor everyoneReviewed Guides: Getting started

The app shows a spinner and never opens, messages stay grey, files won’t upload, or calls drop for everyone in the room. First find out whether it’s Freesbe or just you.

Check the status page

Section titled “Check the status page”

Open freesbe.net/status. It shows, at a glance:

  • whether everything is working right now, or what isn’t;
  • the last 90 days for the app and messages, files, calls and meetings, AI features, and email;
  • any incident our team is working on, with updates as it goes, and planned maintenance ahead of time.

The app, messages and files are checked automatically every five minutes. If the page says All systems working and the problem is only yours, keep reading.

If the status page itself says We can’t reach Freesbe from here right now, either Freesbe is down or your connection can’t reach it. Try the page on your phone’s mobile data: if it loads there, the problem is the network you’re on.

When it’s only you

Section titled “When it’s only you”
  1. Reload the page, or quit and reopen the desktop app.
  2. Check that other sites load. A company VPN or firewall may block app.freesbe.net or its live connection: ask your IT team to allow *.freesbe.net.
  3. Make sure you have the latest version: see Freesbe is out of date.
  4. For calls, see I can’t hear or be heard.

Still stuck? Write to support@freesbe.net with what you see and the time it started.