Customer inbox
Business and upConnect your business's Telegram account and customers who message it land in a channel you pick, each in their own thread, with replies, photos and files going back on Telegram. No 24-hour limit and no message fees. The same connection shares your Freesbe channels on your Telegram channels and groups, and brings a group's replies back.
For Businesses whose customers and communities are on Telegram.
An owner or admin opens Workspace settings, Integrations, Customer inbox and clicks Connect Telegram. Open Telegram and make your business's account with your business's name; Telegram sends you a key. Paste it, pick the channel new chats go to, like #support, and connect. The settings then show the name customers see and your Telegram link.
Put your t.me link on your website, in emails and on receipts. A customer who opens it and writes lands in the channel, in their own thread, and anyone there can answer; replies, photos and files go back on Telegram. Pick a Call us link as the Call us button and customers can send /call or tap it in the bot's menu to call you from their phone's browser, free. Hand-off, internal notes, saved replies and suggested answers work like every inbox.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Add your business's account to a Telegram channel as an admin who can post, or to a group, then share a Freesbe channel to it. Everything posted in the shared channel appears on Telegram under the poster's name, with edits and deletes after. For a group, Replies come back brings what people write there into the channel, and replies to a post land in its thread.
Telegram is included in Business, Corporate and Enterprise.
The help guide shows every screen and setting. Customer inbox
Free for up to 10 people, no card and no time limit. Connect what you already use in an afternoon.