Call and meet
Phone system add-onThe call log lists every call on your phone system: in, out and between colleagues, with who called, who answered and how long they talked. Search a number, filter by dates, direction, result or people, play a recorded call under it and download a CSV. Call center reports add up calls, service level, waits and breaks over any dates.
For Managers of sales and support lines, and admins who get asked about a call.
Each line says when the call started, who called, the number or person it rang, who answered, and how long they talked, with missed calls in red. Search any number or part of one, three digits or more, or a colleague's or caller's name. Filter by direction, by result, by length over 1, 5 or 10 minutes, and by people. Calls show up a few minutes after they end and are kept for 90 days. Download CSV saves every call the filters show, up to the newest 5,000.
Pick a range on the calendar, or this week, last week, this month or last month, up to 90 days at a time. Show older loads more, and Clear filters starts over. Each person still sees their own calls in the phone's Recent tab, from every device, so the log is for the questions that cross people: who took the call, and whether anyone called back.
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A recorded call has a play button that opens a player under it: play, pause, jump anywhere, play at 1.5× or 2×, or download. Transcript opens what was said line by line, with a summary, the caller's mood, the key points and what to do next; click a line to hear it, or search for a word. A recording without a transcript has Make a transcript, which writes one in a minute or so when transcripts are on.
Reports, Call center shows how your queues did over any dates: calls in, how many were answered, missed calls split into callers who hung up and ones the queue gave up on, service level, the average and longest wait, and the average talk time, with calls per day under the totals. One row per queue, per day or per week, with All queues added up at the bottom, and a CSV of what the table shows.
Switch to People for one row per person: calls answered, calls that rang them and went unanswered, average and total talk time, time on break, time signed in to their queues, and how busy they were, the share of signed-in time spent on calls or wrapping up. Breaks past their reason's time limit are marked, and Breaks by reason adds up break time for each reason, how many people took one and how many went over.
Call log and call center reports comes with the Phone system add-on, on any paid plan. It costs $8 per person a month, billed yearly ($10 month to month). The add-on isn't on sale yet; talk to us to be first. Call center reports come with the Call center add-on.
The help guide shows every screen and setting. Reports: Call center
No card, no time limit. Invite your team and see what sticks.