A link, a code and a waiting room
Open Meetings and click Support session. Send the link, or read out the code for app.freesbe.net/join. The customer types their name and asks to join; nobody gets in until you let them.
Help on their screen, from the app you already use.
TeamViewer is remote access and support software from $24.90 a month billed yearly for one licensed user. Freesbe's support sessions give you a one-hour link and a code; the customer joins from a browser, shares their screen and lets you control it from the desktop app. Remote control is on Corporate and Enterprise.
- Start helping in one click: a link, a code and a waiting room.
- Ask for control every time, in a window that names you and your company.
- Keep a recording of every session and the exact words the customer agreed to.
- Take control of a colleague's screen in any huddle, too.
For Support and onboarding teams who help customers and colleagues on their own computers.
Consent that stops support scams
Request control and the customer's desktop app asks in a system window a web page can't draw or click. It names you and your company and tells them to allow it only if they asked for help. Esc takes control back at once.
See it on your own team's data.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Recorded and logged
Where the workspace allows recordings, a support session records itself from the moment the customer is let in. Admins see every control request, and the consent text the customer saw.
Where TeamViewer is the better fit
TeamViewer reaches unattended computers that nobody is sitting at, mobile devices, and servers, with file transfer, remote printing, device management and monitoring add-ons. Freesbe only controls a screen someone is sharing right now from the desktop app. For IT that manages fleets of devices, TeamViewer does the job Freesbe doesn't.
Side by side
Freesbe's prices come from its pricing catalog; TeamViewer's from its pricing page on the date below, billed yearly before tax.
| Feature | Freesbe | TeamViewer |
|---|---|---|
| Price | $7 per person a month (Corporate), billed yearly, for everyone in the workspace | $24.90 a month (Remote Access), $50.90 (Business), $120.90 (Premium), $245.90 (Corporate) |
| Who can start sessions | Anyone in the workspace | 1 licensed user on Remote Access and Business, 15 on Premium, 30 on Corporate |
| The person being helped | Joins from a browser, no account | Needs no license |
| Unattended computers | Not offered: someone must be sharing their screen | 3 devices on Remote Access, up to 500 on Corporate |
| Consent and recording | Asked every time in a system window; sessions recorded where recordings are allowed | Not listed on the pricing page |
| Team chat, meetings and a phone system | Included: channels, huddles, meetings with guest links; a phone system add-on | Not offered |
| Try it | Free for up to 10 people, with 90 days of message history, no time limit | 30-day free trial of add-ons |
As of November 5, 2026. Sources: TeamViewer prices and licenses. TeamViewer and the other names on this page belong to their owners; Freesbe isn't affiliated with or endorsed by them.
Questions
- Does the customer need to install anything?
- To share their screen, no: they join from a browser. To let you control it, they need the Freesbe desktop app, which asks for their consent each time.
- Can I reach a computer nobody is using?
- No. Freesbe only controls a screen someone is sharing in a call. For unattended access, keep a remote access tool.
- Which plans have it?
- Remote control and support sessions are on Corporate and Enterprise. An admin turns remote control on under Security & compliance.
How it works, step by step
The help guide shows every screen and setting. Support sessions
Related
See more on this topic
See the difference on your own team.
Try Freesbe free with up to 10 people, no card and no time limit, or book a 20-minute demo with the people who make it.