What the customer sees
The link opens a page with your workspace's name and logo and who is helping them. They type their name, ask to join, and share their entire screen.
A session code, a shared screen, and the mouse when you need it.
Splashtop Remote Support SOS starts at $22 a month per concurrent technician, billed yearly at $259. Freesbe's support sessions give you a link and a code; the customer joins from a browser, shares their screen and, from the desktop app, lets you take control. Every session can be recorded. It's on Corporate and Enterprise.
- Read out a code over the phone and the customer is in.
- Show your logo and who is helping on the page the customer opens.
- Let the whole team help, without a license per technician.
- Keep the call, the recording and the notes in Freesbe.
For Support desks that help customers on the phone and want to see the screen.
Control with permission
Request control and they allow it in a system window that names you and your company. A red bar shows who has control, and Esc ends it. Shortcuts are translated between Mac and PC.
See it on your own team's data.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Where Splashtop is the better fit
Splashtop reaches unattended and managed computers and mobile devices, with endpoint management, patching and security add-ons. If your technicians support machines nobody is sitting at, Splashtop covers what Freesbe doesn't.
Side by side
Freesbe's prices come from its pricing catalog; Splashtop's from its Remote Support page on the date below.
| Feature | Freesbe | Splashtop |
|---|---|---|
| Price | $7 per person a month (Corporate), billed yearly, for everyone in the workspace | From $22 a month per concurrent technician, billed yearly at $259 or $399 |
| On-demand sessions with a code | Yes, a link and a code that work for an hour | Yes, unlimited computers and mobile devices via a session code |
| Unattended computers | Not offered | Managed computers with or without someone there |
| Consent and recording | Asked every time in a system window; sessions recorded where recordings are allowed | Not listed on the Remote Support page |
| Team chat, meetings and a phone system | Included: channels, huddles, meetings with guest links; a phone system add-on | Not offered |
| Try it | Free for up to 10 people, with 90 days of message history, no time limit | Free trial |
As of November 5, 2026. Sources: Splashtop Remote Support, Splashtop pricing. Splashtop and the other names on this page belong to their owners; Freesbe isn't affiliated with or endorsed by them.
Questions
- Do I pay per technician?
- No. Remote control is part of Corporate and Enterprise, priced per person in the workspace.
- Can I help someone on a phone or tablet?
- They can join and share from a browser, but control works only on a computer running the Freesbe desktop app.
How it works, step by step
The help guide shows every screen and setting. Support sessions
Related
See more on this topic
See the difference on your own team.
Try Freesbe free with up to 10 people, no card and no time limit, or book a 20-minute demo with the people who make it.