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Help Scout is a help desk: free for up to 5 users and 100 contacts a month, then $25 per user a month for Standard with live chat and WhatsApp. Freesbe's customer inbox brings support email, web chat, texts, WhatsApp and Telegram into a channel as threads, with hand-off, saved replies and AI suggested answers, on every plan.
For Small companies that like Help Scout's simplicity and would rather not run support in a separate app.
Add web chat in Workspace settings, paste one line into your site, and visitors talk to the team from a bubble. Keep the support address customers know: Freesbe gives you an address to forward it to, and replies go out from yours. The phone system add-on puts texts in the same channel.
A chat bubble on your website, your support address, texts to your Freesbe numbers, WhatsApp and Telegram each land as threads in a channel like #support. The team reads them where it already reads everything else. Hand a conversation to a colleague, keep internal notes the customer never sees, and read the whole history in the Admin Center's log.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Keep the answers you give again and again as saved replies, one click away. Suggest a reply drafts an answer from the conversation and your saved replies; read it, change it, send it. Summaries, translation and writing help work in the inbox threads like anywhere else, on every plan, with a monthly allowance.
Help Scout has Docs, a knowledge base customers search, Beacon with the articles in the widget, workflows and SLA policies, a customer portal, and round robin on its Plus plan. A support team that needs a help center and reports on response times is better served by Help Scout.
Freesbe's prices come from its pricing catalog; Help Scout's from its pricing page on the date below, where the listed prices are per user a month.
| Feature | Freesbe | Help Scout |
|---|---|---|
| Price per person a month | $4 per person a month (Business), billed yearly, for everyone in the workspace | $25 per user (Standard), $45 (Plus), $75 (Pro, minimum 10 users) |
| Free plan | Free for up to 10 people, with 90 days of message history, with the inbox included | Free for up to 5 users, 1 inbox and 100 contacts a month |
| Team size | Up to 500 people on Business | Up to 25 users on Standard, 50 on Plus |
| Channels | Web chat, support email and Telegram on every plan; WhatsApp on Business, Corporate and Enterprise; texts with the Phone system add-on | Email on every plan; live chat, SMS, WhatsApp, Instagram and Messenger on Standard and up |
| Shared inboxes | As many channels as you like | 1 on Free; more on paid plans, with extra inboxes at $10 a month |
| AI | Suggested replies, summaries and translation on every plan, with a monthly allowance | AI assist, summarize and drafts; an AI answers add-on at $0.75 per resolution |
| Knowledge base and SLAs | Not offered | Docs knowledge base on every plan; SLA policies on paid plans |
| Round robin | Not for the inbox; hand a thread to a colleague | On Plus and up |
| Team chat and meetings | Included: channels, huddles, meetings with guest links, a phone system add-on | Not offered |
As of November 2, 2026. Sources: Help Scout pricing. Help Scout and the other names on this page belong to their owners; Freesbe isn't affiliated with or endorsed by them.
The help guide shows every screen and setting. Customer inbox
Try Freesbe free with up to 10 people, no card and no time limit, or book a 20-minute demo with the people who make it.