Every call, written up before the next one.

Choose who's recorded, and which calls

Under Phone, Call recording, pick Off, Everyone or Some people, then which calls: from outside, to outside numbers, and between colleagues. Record every call queue call records every call to a queue, whoever answers it, even when their own calls aren't recorded. Turn on Transcribe recorded calls to write each one out word by word as soon as it ends, and Summarize them with AI for a summary, the caller's mood, key points and action items. Delete recordings after 30 or 90 days, 1 or 2 years, or keep them.

• Say 'This call may be recorded' in your phone menu greeting; Freesbe doesn't announce it yet
• Transcripts count toward your plan's transcript hours, shared with huddles and meetings

Transcribe your own call

When an admin turns on Let people transcribe their own calls, every call that isn't recorded already has a Transcribe button. Click it and Freesbe records the call from then on; click Stop to stop. While it's on, the call says Transcribing, a reminder to tell the other side, since in many places everyone must agree to it. The same notes follow when the call ends.

Play any recorded call from the log

In the call log, a recorded call has a play button that opens a player under it: play, pause, jump anywhere, play at 1.5× or 2×, or download the recording. Transcript opens what was said line by line with the summary, mood, key points and what to do next. A recording without a transcript yet has Make a transcript, which writes one in a minute or so.