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Zendesk is a help desk priced per agent, from $19 a month for email tickets to $55 for the Suite with chat and social messaging. Freesbe's customer inbox is a channel: web chat, support email, WhatsApp and Telegram as threads, with hand-off, saved replies and AI suggested answers, on every plan. Zendesk keeps the tickets, SLAs and help center.
For Companies under 50 people where support is everyone's job, not a department.
A chat bubble on your website, your support address, texts to your Freesbe numbers, WhatsApp and Telegram each land as threads in a channel like #support. The team reads them where it already reads everything else. Hand a conversation to a colleague, keep internal notes the customer never sees, and read the whole history in the Admin Center's log.
Keep the answers you give again and again as saved replies, one click away. Suggest a reply drafts an answer from the conversation and your saved replies; read it, change it, send it. Summaries, translation and writing help work in the inbox threads like anywhere else, on every plan, with a monthly allowance.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Add web chat in Workspace settings, paste one line into your site, and visitors talk to the team from a bubble. Keep the support address customers know: Freesbe gives you an address to forward it to, and replies go out from yours. The phone system add-on puts texts in the same channel.
Zendesk has tickets with statuses and SLAs, a help center in 40+ languages, AI agents that resolve conversations on their own, an IVR and a contact center, and reporting built for a support department. A team with dedicated agents, queues of tickets and targets to hit belongs on Zendesk, and Freesbe's Zendesk integration posts its tickets into a channel so the rest of the company sees them.
Freesbe's prices come from its pricing catalog; Zendesk's from its pricing page on the date below. Zendesk is priced per agent; Freesbe per person in the workspace.
| Feature | Freesbe | Zendesk |
|---|---|---|
| Price per person a month, billed yearly | $4 per person a month (Business), for everyone in the workspace | $19 per agent (Support Team), $55 (Suite Team), $115 (Suite Professional); Enterprise by sales |
| Month to month | $5 per person a month (Business) | $25 (Support Team), $69 (Suite Team), $149 (Suite Professional) |
| Free plan | Free for up to 10 people, with 90 days of message history, with the inbox included | None listed; 14-day trial of Suite Professional |
| Channels | Web chat, support email and Telegram on every plan; WhatsApp on Business, Corporate and Enterprise; texts with the Phone system add-on | Email on every plan; web widget, live chat and social messaging such as WhatsApp on the Suite plans, with additional fees for some |
| Voice | Phone system add-on, $8 per person a month, billed yearly ($10 month to month), on any paid plan, with calls, voicemail and recordings in the same app | Group call routing on Suite Team; IVR and after-hours routing on Suite Professional; text messages and a contact center as add-ons |
| AI | Suggested replies, summaries and translation on every plan, with a monthly allowance | AI agents with 5 to 10 automated resolutions per agent a month included, more at $1.50 to $2 each; Copilot $50 per agent a month on Professional and up |
| Tickets, SLAs and a help center | Not offered; conversations are threads in a channel | Tickets on every plan; SLAs on Suite Professional; help center on the Suite plans |
| Team chat and meetings | Included: channels, huddles, meetings with guest links, workflows | Not offered; Zendesk is the help desk |
As of November 2, 2026. Sources: Zendesk pricing. Zendesk and the other names on this page belong to their owners; Freesbe isn't affiliated with or endorsed by them.
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