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Nextiva's NEXT plans bundle calling, texts and a customer inbox from $15 per user a month on an annual term. Freesbe starts from team chat, free for a small team, and adds the phone as an add-on: a number per person, menus and queues, voicemail you can read, recordings, E911, texts as threads and a customer inbox.
For Small businesses that want chat, phone and customer messages in one place, and a price per person they can see.
Each person gets a number and a dialpad in the app they chat in. A call rings the computer and the phone, can be transferred to a colleague, an extension or a queue, merged into a three-way call, and recorded. Voicemail is written out in the app, and the call's transcript and notes are a click away.
In the Admin Center an admin buys numbers, records a phone menu, draws a call flow, sets business hours and holidays, picks the hold music, and decides who a number rings: one person, a ring group of up to 20, or a call queue with a live board for the supervisor. Callers who hide their number can be turned away.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Web chat on your site, your support address, texts to your numbers, WhatsApp and Telegram all land as threads in a channel. Hand a conversation to a colleague, keep internal notes, answer with a saved reply or the one AI suggests, and read the whole history in the Admin Center's log.
Nextiva's NEXT plans include unlimited voice and video calling, a contact center product from $75 per agent a month with skills-based routing and workforce management, and an AI employee for conversations. A larger support operation that needs those, or 24/7 phone support from the vendor on every plan, may prefer Nextiva.
Freesbe's prices come from its pricing catalog; Nextiva's from its pricing page on the date below, where small-business prices are for an annual term with 1 to 100 employees. The add-on isn't on sale yet; talk to us to be first.
| Feature | Freesbe | Nextiva |
|---|---|---|
| Price per person a month | $4 per person a month (Business), billed yearly, plus the Phone system add-on, $8 per person a month, billed yearly ($10 month to month), on any paid plan | $15 (NEXT Core), $25 (NEXT Engage), $75 (NEXT Scale) |
| Minutes and texts | 1,000 minutes and 200 texts per person a month, pooled across the workspace | Unlimited voice calling; 100 texts per user on Core, 500 on Engage, unlimited on Scale |
| Call recording and transcripts | Included, with AI notes | 50 AI transcriptions and summaries a month on Core, 200 on Engage, unlimited on Scale |
| Customer inbox | Web chat, support email and Telegram on every plan; WhatsApp on Business, Corporate and Enterprise; texts with the add-on | Shared and personal inboxes on Core; live chat and a chatbot on Engage |
| Single sign-on | Google and Microsoft on every plan; required SSO on Corporate and Enterprise | On Engage and up |
| Call center | Call center add-on, $12 per agent a month, billed yearly ($15 month to month), for the people who take queue calls | Contact center plans from $75 per agent a month |
| Team chat and meetings | Channels, threads, huddles and meetings up to 20 people, workflows, bookings | Video calling included; meeting sizes not listed |
| Try it | Free for up to 10 people, with 90 days of message history, no time limit | A demo; no free trial listed |
As of November 2, 2026. Sources: Nextiva pricing. Nextiva and the other names on this page belong to their owners; Freesbe isn't affiliated with or endorsed by them.
The help guide shows every screen and setting. Phone
Try Freesbe free with up to 10 people, no card and no time limit, or book a 20-minute demo with the people who make it.