Legal
Law enforcement and government requests
Last updated November 1, 2026 · Version 1.0
Freesbe, Inc. ("Freesbe", "we") gets its customers' trust by keeping their data private. This policy explains what we do when a government agency, court, police force or other public authority asks us for data about a Freesbe customer or the people who use Freesbe, including data we receive from platforms our customers connect, such as WhatsApp. It also explains how an authority can send us a request.
The short version
- We hand over data only when the law requires it, with valid legal process from an authority that has power over us.
- We check every request, and ask for it to be narrowed or withdrawn, or challenge it, when it's invalid or too broad.
- We give the minimum the request lawfully requires and nothing more.
- We tell the workspace's owner before we disclose anything, unless the law forbids it.
- We keep a record of every request and what we did with it.
This summary is here to help you read. Where it and the policy differ, the policy applies.
1. What this policy covers
It covers every request from a public authority, anywhere in the world, for data about Freesbe's customers and users: account and billing details, sign-in records, and the content a workspace keeps in Freesbe, such as messages, files, call recordings and voicemail. It also covers data Freesbe receives from Meta (WhatsApp) and other platforms on a customer's behalf.
A workspace's content belongs to the organization that runs it (see the Terms of Service). Where we can, we ask the authority to request it from that organization directly.
2. We review every request
Every request goes to our legal team at legal@freesbe.net and is reviewed, with outside counsel where needed, before anyone acts on it. We check that it has a valid legal basis, that the authority has jurisdiction over Freesbe and the power to make it, that it's properly signed and served, and that it clearly names the accounts and the data it wants.
We don't hand over data in answer to informal or voluntary requests. The only exception is an emergency, described in section 6.
3. What we need
For requests under United States law, we generally require:
- A subpoena, or a court order, for basic subscriber information, such as the name on an account, its email address, sign-in times and billing details.
- A court order under 18 U.S.C. § 2703(d) for other records about an account that aren't its content.
- A search warrant, issued on probable cause, for content, such as messages, files, recordings and voicemail.
Authorities outside the United States should use a mutual legal assistance treaty or letters rogatory, or a process available under an agreement the United States has made with their country, such as one under the CLOUD Act. Where a workspace keeps its data in a region outside the United States, we also check the request against the law of that region.
4. We push back on unlawful or overbroad requests
If a request is invalid, asks for more than its legal basis allows, or conflicts with the law of the place where the customer's data is stored, we ask the authority to narrow or withdraw it. Where that fails and it's appropriate, we challenge it in court.
5. We disclose the minimum
When we must comply, we disclose only the specific data the request lawfully requires, for the accounts and time range it names. We don't hand over more because it's convenient, and we never give any authority direct or ongoing access to our systems.
6. Emergencies
If we believe in good faith that someone faces an immediate danger of death or serious physical injury, we may disclose information to an authority without legal process, as the law allows. Emergency requests must come from a law enforcement official, by email to legal@freesbe.net with "Emergency" in the subject, and say what the emergency is, who is in danger, and why the information is needed to prevent the harm. We disclose only what the emergency calls for.
7. We tell the customer
Before we disclose data, we tell the owner of the affected workspace, so they can object or seek legal advice, unless a court order or the law forbids it, or telling them would make an emergency worse. If we couldn't tell them first, we tell them once the restriction ends.
8. Preservation requests
We'll preserve specific data for 90 days on a valid preservation request from a US authority under 18 U.S.C. § 2703(f), while the authority obtains the legal process needed for it, and for another 90 days if the request is renewed. Preserving data doesn't mean we'll disclose it.
9. We keep records
For every request we record the date, the authority and the people involved, the legal basis, what was asked for, what we disclosed or refused, and why. We keep these records for at least five years.
10. How to send a request
Send requests by email to legal@freesbe.net, or by mail toFreesbe, Inc., Attn: Legal, 1646 W Snow Ave, Suite 169, Tampa, Florida 33606, USA. Include:
- The name of the authority, the official making the request, and how to reach them.
- The legal process itself, signed and with its legal basis.
- The account or workspace it concerns, by email address, phone number or workspace address.
- The specific data requested and the time range.
- Whether a court order prevents us from telling the customer, with a copy of the order.
Freesbe, Inc. is a Delaware corporation. Accepting a request by email or mail doesn't waive any of our or our customers' objections or rights. This address is for public authorities only; other questions go through our contact page.
11. Changes to this policy
We review this policy every year and whenever we receive a kind of request we haven't handled before. Every version is posted here with its date, and changes are listed on our legal page.