# Report spam and block a sender in your customer inbox

Source: https://freesbe.net/knowledge/report-spam-and-block-senders/

> Report an email, text or message as spam, block the sender or their company's domain, let something back with Not spam, and turn the obvious-spam check off.

A sales pitch or a scam landed in one of your customer inbox channels, by email, text, WhatsApp,
Telegram, Messenger or Instagram. Anyone who can reply in that channel can report it and block the
sender. For the chat on your website, see
[Block spam and abuse on your web chat](https://freesbe.net/docs/knowledge/block-web-chat-spam/).

## Report spam

1. Open the conversation's thread.
2. Click **⋯** on the bar over the message box, then **Report spam**.
3. Leave **Block** ticked to stop the sender's next messages. For email from a company's own
   domain, you can also tick **Block everyone at** that domain.
4. Click **Report spam**.

The conversation closes and its card shrinks to one line marked **Spam**. Nobody's notified and
no automatic reply goes out.

## Block someone who isn't spam

For someone who's abusive rather than selling something, click **⋯**, then **Block sender**. The
conversation closes as usual, and what they send next goes to Spam.

## Get something back

- On a card marked **Spam**, or on the bar in its thread, click **Not spam**. It opens again and
  its blocks are lifted.
- Messages from blocked senders never reach a channel. An owner or admin finds them in the Admin
  Center under **Integrations → Customer inbox → Spam and blocked senders**, on the **Spam** tab,
  and clicks **Not spam**. They're kept for 30 days.

## Unblock, or block by hand

You need to be an owner or admin. Under **Spam and blocked senders** in the Admin Center:

- Click **Unblock** next to an address, domain, number or account.
- Type an email address, a domain like `example.com`, or a phone number with its country code,
  and click **Block**.

## The obvious-spam check

Freesbe reads the first message from someone new and files obvious spam as **Spam** on its own.
People you already talk to are never checked. To turn it off for one inbox, click **Turn off**
next to "New senders' obvious spam goes to Spam" under that inbox in the Admin Center.

## Learn more

[Customer inbox: Report spam and block senders](https://freesbe.net/docs/customer-inbox/#report-spam-and-block-senders)

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