# monday CRM alerts aren't posting

Source: https://freesbe.net/knowledge/monday-crm-alerts-not-posting/

> Deals or contacts change in monday sales CRM but nothing shows up in the channel. Check alerts are on, which boards and account are connected, and the alert's filters.

Something changed on your monday CRM boards, but no alert shows up in the channel you picked.

## Fix it

- **Check alerts are on.** If **Integrations → CRM** shows **Alerts are off** next to monday CRM,
  the person who connected it can't change the Deals and Contacts boards, so Freesbe couldn't add
  the webhooks alerts use. Reconnect as a board owner or a monday.com account admin.
- **Check the board.** Alerts come from the **Deals** and **Contacts** boards Freesbe found when
  you connected. Items on other boards, such as Leads, don't post. If you've made a new deals
  board since, reconnect so Freesbe finds it.
- **Check the account.** Alerts come from the account named next to monday CRM. Changes in
  another monday.com account don't post.
- **Check the alert takes that change.** Open the alert's **⋯ → Edit**: is the kind of change
  ticked (for example **Deals moving stage**), and is the deal worth at least the **Smallest deal
  to post**? A deal with no value is left out when a smallest deal is set.
- **Check the alert is on.** An alert marked **Off** doesn't post. Choose **⋯ → Turn on**.
- **Check the channel.** Alerts don't post into archived channels. Pick another channel with
  **⋯ → Edit**.
- **Send a test alert.** Choose **⋯ → Send a test alert**. If the sample card shows up, the
  channel is fine and the filters or monday.com's side are the reason.

## Which changes post

- **Deals moving stage** posts when a deal's **Stage** column changes.
- **Deals won** and **Deals lost** post when the stage changes to one called **Won** or **Lost**.
- Changes to other columns, such as the value or owner, don't post on their own.
- Deleted items don't post, and a deal that's moved back before Freesbe reads it posts nothing.

## Still stuck?

Check **monday CRM** in **Integrations → CRM**: if it says **Needs reconnecting**, monday.com
stopped accepting Freesbe's access. Click **Reconnect**. Otherwise, email
[support@freesbe.net](mailto:support@freesbe.net) with the deal's link and when it changed.

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