# Freshsales alerts aren't posting

Source: https://freesbe.net/knowledge/freshsales-alerts-not-posting/

> Deals or contacts change in Freshsales but nothing shows up in the channel. Give it two minutes, then check whose key is connected, the alert's filters and which account is connected.

Something changed in Freshsales, but no alert shows up in the channel you picked.

## Fix it

- **Give it two minutes.** Freesbe checks Freshsales every two minutes, so an alert can take that
  long to show up.
- **Check whose key is connected.** Freesbe only sees the deals and contacts the key's owner can
  see in Freshsales. If they can't see a deal, it doesn't post. Reconnect with the key of someone
  who sees every deal, such as a Freshsales admin.
- **Check the account.** Alerts come from the account named next to Freshsales. Changes in
  another Freshsales account, such as a test one, don't post.
- **Check the alert takes that change.** Open the alert's **⋯ → Edit**: is the kind of change
  ticked (for example **Deals moving stage**), and is the deal worth at least the **Smallest deal
  to post**? A deal with no value is left out when a smallest deal is set.
- **Check the alert is on.** An alert marked **Off** doesn't post. Choose **⋯ → Turn on**.
- **Check the channel.** Alerts don't post into archived channels. Pick another channel with
  **⋯ → Edit**.
- **Send a test alert.** Choose **⋯ → Send a test alert**. If the sample card shows up, the
  channel is fine and the filters or Freshsales's side are the reason.

## Which changes post

- **Deals moving stage** posts when a deal moves to another stage.
- **Deals won** and **Deals lost** post when a deal moves to a won or lost stage.
- Changes to a deal's value, owner or notes don't post on their own.
- Deleted deals and contacts don't post.
- When hundreds of deals change at once, for example in a bulk update, Freesbe posts the most
  recent few hundred.

## Still stuck?

Check **Freshsales** in **Integrations → CRM**: if it says **Needs reconnecting**, Freshsales
stopped accepting the key. Paste a new one and click **Reconnect**. Otherwise, email
[support@freesbe.net](mailto:support@freesbe.net) with the deal's link and when it changed.

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