# Add a form to your website

Source: https://freesbe.net/knowledge/add-a-form-to-your-website/

> Put a contact form, a wholesale enquiry or an intranet request form on your site. Answers come into the customer inbox or a channel, and can be emailed to your team and sent to your systems.

A website form asks the questions you pick and brings every answer into Freesbe. You need to be a
Freesbe owner or admin, and able to change your website's pages.

![Admin Center, Customer inbox: the Wholesale enquiry form opening conversations in #sales, with its snippet, and its answers emailed to sales@northwind.example](https://freesbe.net/docs/img/admin-inbox-forms.webp)

## 1. Make the form

1. In the Admin Center, open **Integrations → Customer inbox** and, under **Website forms**, click
   **Add form**.
2. Give it a name and a title, and pick **Where answers go**:
   - **Customer inbox** for customers: each answer is a conversation, and your replies are emailed
     to them.
   - **Post in a channel** for requests inside your team, like an IT or office form on your
     intranet.
3. Pick the channel, then add your questions. Tick **Required** for the ones people must answer.
4. Under **Websites it can appear on**, enter your site, like `https://www.northwind.example`.
5. Click **Add form**.

## 2. Put it on your site

On the form's row, pick **Embed** and copy the two lines. Paste them into your page where the form
should be: most site builders have an "HTML" or "Embed code" block for this. Click **Try the form**
to send yourself a test answer.

Prefer your site's own design? Pick **Your own HTML** and copy the starting point. Keep each
field's `name` as it is: that's how Freesbe knows which question it answers.

## 3. Email the answers, if you like

Under **Also email the answers to**, add an address like sales@northwind.example. Its owner gets
an email to confirm first; once they click **Yes, send me the answers**, every answer is emailed
to it, and replying to that email answers the person who sent the form.

## Good to know

- Every workspace can have one form. The **Forms** add-on brings 10 on Business and 100 on
  Corporate.
- To send answers to your CRM or your own system, add an outgoing webhook that listens for
  **Website form sent** under **Integrations → Webhooks**.
- Turning a form off (its **⋯** menu → **Turn off**) takes it off your site until you turn it back
  on.

See [Customer inbox](https://freesbe.net/docs/customer-inbox/#put-a-form-on-your-website) for everything forms do.

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